Your satisfaction with our products is our top priority. If for any reason you are not satisfied with your purchase, you may return or exchange any items with proof of purchase within 30 days of receiving your order.
At tap water bottle we are only able to process returns of merchandise purchased online at tap water bottle.
If you would like to exchange or return tap water bottle merchandise from another retailer please return to the store where you made your initial purchase. The following policies apply only to online tap water bottle purchases.
INSTRUCTIONS
Returns With an Original Sales Receipt:
Items may be returned for any reason within 30 days from the date of purchase with an original receipt. Refunds will be issued in the original form of payment for price paid for merchandise.
Returns Without a Receipt:
Defective merchandise may be returned with or without a receipt up to 30 days after you receive your package. Please send as much information with your return as possible including the name, phone number and address where the order was sent and/ or billed to, email address or credit card used to purchase the item. Any refund will be credited to the original account used to place the order.
Please pack and seal your return securely using an insured carrier service. Your shipment must be sent prepaid. We do not accept C.O.D. deliveries. Contact us at racquel@tapwater-bottle.com for the return address.
If you have any further questions about returns please us at racquel@tapwater-bottle.com
Please note we cannot accept photocopied invoices or packing slips and we will only credit the credit card used for the original purchase.
CREDIT CARD REFUNDS
For refunds or price adjustments we only credit the original credit card used to make the original purchase. Please allow up to 2 billing cycles for your credit to appear on your statement.
